Lithuania’s Global Business Services and ICT sector overview 2026
From Transactional to Transformational: Lithuania’s GBS & ICT Story
Lithuania’s Global Business Services and ICT sector has been on a clear upward trajectory for nearly two decades. What began as a destination for efficient, transactional operations has steadily evolved from volume to value – with centres now integrating AI into operations, investing in new capabilities, and strengthening productivity.
Today, Lithuania is increasingly associated with centres of excellence – trusted with broader ownership, process leadership, and specialised capabilities across technology, finance, data, and transformation. With 105 GBS centres employing around 26,000 specialists and generating approximately 2% of Lithuania’s GDP last year, the sector continues to demonstrate its growing strategic value.
The insights presented in this overview draw on unique data collected by Invest Lithuania between February and March 2026. The structured dataset captures the composition, scale, and evolving operational complexity of Lithuania’s GBS & ICT sector.
Methodology
Our methodology combined desk research with an online survey of companies operating in Lithuania. A total of 64 companies, employing over 24,000 professionals, participated in the survey, offering additional insights into functional complexity, talent, and future prospects.
Lithuania’s GBS & ICT Sector at a Glance
Process ownership
60% of GBS centers perform end-to-end processes
Tech-core
35% of employees in tech-related roles
AI in daily operations
50%+ use GenAI for software development, data processing, and customer experience
AI-upskilling
89% of centers provide AI-related training to employees
Education partnerships
72% of centers cooperate with educational institutions
Predictable operating base
12.6% average voluntary attrition rate across all functions ( down 3pp since last year)
Global names in Lithuania’s GBS & ICT sector
Insights from Lithuania’s GBS & ICT Survey 2026
Lithuania’s GBS & ICT sector has entered a new stage of maturity, moving from efficient delivery to strategic value creation. Centres are no longer just delivering processes, they are improving and transforming them through end-to-end process ownership, tech-savvy talent, automation and AI-ready operating models.
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This platform highlights only selected 2026 findings. Contact our experts to receive the complete overview, with deeper analysis, survey insights and the latest data on Lithuania’s GBS & ICT landscape.
When we launched in Lithuania in 2017, we were a young challenger with big ambitions. Today, Revolut is one of Europe’s largest banks, and Lithuania has been with us during that journey. The ecosystem here has grown alongside us, supported by a progressive regulatory framework and great fintech talent.
Joe Jeneghan
CEO of Revolut Bank, EEA
As a homegrown fintech, we’re proof that Lithuania not only attracts international players, but also produces them. In just two years, we’ve secured €7 million in funding and launched Europe’s first DLT-based trading and settlement system. Lithuania gave us the regulatory framework and the ambition to build capital markets infrastructure for all of Europe.
Marius Jurgilas
CEO of Axiology
As Shift4 scales across Europe, we require strong technology hubs that can understand and support multiple markets simultaneously. Our Vilnius office is Shift4’s largest European tech center. Lithuania offers the talent, infrastructure, and regulatory clarity that make rapid, cross-border expansion possible.
Tadas Vizgirda
CEO at Shift4 Payments Lithuania
